According to the results of a survey released yesterday by Mozambique's National Telecommunications Institute, more than 2.8 million users of mobile phone networks are dissatisfied with the quality of telephone calls.

Of the problems pointed out by more than 12 million subscribers, the quality of phone calls was one of the biggest concerns.

"We need to reduce the number of dropped calls, because when we talk about quality of service, we mean reliability, accessibility, the ability to establish a call and not have it drop, and to download content via the internet in the desired time," said Tuaha Mote, chairman of the INCM's Board of Directors.

In terms of internet use, according to a survey conducted by the National Statistics Institute, only six million out of a total of 12.5 million users have access to internet services due to financial constraints.

The study concludes that internet access remains poor in the country, especially in remote areas.

"The cost of living, the purchasing power of Mozambicans is low. At SADC level, we are the fifth country with the lowest internet access, but that doesn't mean that access is cheap, especially when compared to the purchasing power of Mozambicans," said Mote.

Regarding the most used mobile phone network, the study reveals that Movitel leads the statistics, with around 56.8%, followed by Vodacom with 42% and Tmcel with 1.2%.

It should be noted that the survey on the quality of telecommunications services was produced in 2022 by the National Statistics Institute and covered people aged 16 and over throughout the country.