The company Electricidade de Moçambique (EDM) launched its new customer service center today (27) at the Maputo International Fair - FACIM.

It is a platform for improving the quality of the service provided to consumers so that they can be more participative.

Speaking on the occasion, the Chairman of EDM's Board of Directors, Joaquim Ou-Chim, explained that the modernization of this platform consists of moving from a voice call centre to a contact centre that allows for a variety of communication channels with customers, including SMS services, social networks such as Facebook, Twitter and WhatsApp, as well as service through the voice interaction unit.

"As a result, access to EDM's customer line is now possible via voice calls, via the 1455 connection, SMS services and to the 1455 number," added the PCA.

Nevertheless, he stressed that access to EDM's customer line via SMS voice calls is free of charge, adding that "EDM's call center also has an automated system, which uses the pre-recorded voice message to interact with and guide the customer, offering a menu with support options, a shortened waiting time to talk to us and report faults".

(Photo DR)