Empresa Electricidade de Moçambique (EDM) is investing US$29.5 million in the implementation of a new customer care system, with a view to improving the level of customer response and management of the breakdown system.

The program is financed by the World Bank as part of the digital restructuring underway in the company, specifically aimed at renovating the data and service center.

The information was shared yesterday, in Maputo, by the company's spokesperson, Luís Amado, in a press conference, in which he spoke about the anomalies registered in the power sale system during the weekend, which have since been resolved.

According to Amado, EDM began a digitization process in 2018 to improve all technologies that support the various services that impact the consumer.